Practice nurses are qualified and registered nurses. They can help with health issues such as family planning, healthy living advice, blood pressure checks and dressings. The practice nurses run clinics for long-term health conditions such as asthma or diabetes, minor ailment clinics and carry out cervical smears.

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits. Various members of our reception team have also completed additional training and have additional responsibilities within the practice team.

The Community Midwives from Sandwell Hospital share the antenatal care with the doctors. They are available, by appointment only, at the antenatal clinics held on Tuesday and Thursdays and Fridays at Swanpool. They also visit mothers and babies at home after hospital discharge.

The District Nursing Team are no longer available to be seen at Swanpool. Our own nurses now carry out basic dressings and removal of stitchesThe community nurses hold an ulcer clinic at Glebefields Health Centre and will visit patients who are confined to their homes and who require nursing assistance.

A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.