Appointments

Please note due to the COVID pandemic all initial and online appointments are via TELEPHONE ONLY. If you need to been seen a further appointment to see to GP/Nurse will be arranged.

The doctors work as a medical team. Each doctor holds regular surgeries throughout the week. Please telephone 0121 557 2581 to book an appointment. If the problem is urgent please tell the receptionist so that you may be seen quickly.

We offer same day appointments during each surgery session. To access this service telephone the above number at 08:00 in the morning when appointments are offered on a first come first served basis.

We prefer children under the age of 14 years to be accompanied by a parent or guardian.

Extended GP Appointments

Practices are working in partnership to provide additional GP appointments between 6.30pm – 8pm during the week and also over the weekend, If you need access to an evening or weekend non-urgent appointment, please call and speak to the receptionist at your registered practice during normal opening hours.  Your appointment may be with another practice in the area and may not be at your registered practice.​

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. Under very exceptional circumstances, in the event of an emergency and at the discretion of the doctor or nurse a patient may be seen without an appointment.

Cancellations

Please note from 1st Dec to 31 Dec 2015  128 Doctors appointments and 145 Nurses appointments were defaulted.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Missed Appointments

We do our best to make access to our doctors and nurses as easy and as quick as possible. It is quite frustrating therefore when patients, who want to be seen, are refused an appointment because the appointments are all taken and one or two people fail to keep their appointments leaving the doctors or nurses with empty slots.

Patients who fail to keep their appointment 3 times without informing the surgery will be sent a letter of warning.  Failure to keep an appointment after this may result in the patient being removed from the Practice list.

PLEASE CANCEL ALL UNWANTED APPOINTMENTS

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11.00 am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)